Refund Policy

Effective Date: July 3, 2025

You may request a refund within 30 days of receiving services or goods.

We offer refunds if:

• Wrong items/service were delivered.
   
• Damaged products were received.
   
• Company error occurred (e.g., double billing)
  (Based on standard goods policies)
   

Refunds do not apply if:

• You change your mind or no longer want the service/product.
   
• Services were already rendered (e.g., completed tech appointments).
   
• Custom items were made.
   
• Scheduled but executed appointments (on-site or virtual).
   

For scheduled services:

• Cancel at least 24 hours in advance to avoid charges.
   
• If canceled less than 24 hours before the appointment, a $25 fee applies.
   

To initiate a request:

1. Contact us within 30 days via email at contact@techtonic‑it.com or call +1 612‑217‑4175.
    
2. Provide:
    
   • Name, order/booking number, date
      
   • Reason for refund
      
   • For goods: clear photos of damage or incorrect item
      

We will assign an RMA (Return Merchandise Authorization) when needed.

If requested:

• Ship the item back to the address we'll provide.
   
• You pay the return shipping cost.
   
• Once we receive and inspect the item, a refund will be issued.
   

Refunds are issued using the same payment method and may take 5–10 business days to process after we approve and trigger them.

If you're unhappy with service quality:

• Contact us immediately so we can attempt resolution or partial credit.
   
• Fully rendered services are generally non-refundable.
   

Tech Tonic reserves the right to update this policy at any time. Changes will be effective upon posting and noted above.

Questions? Please reach out:

Tech Tonic
St. Louis Park, MN 55426
Phone: +1 612‑217‑4175
Email: contact@techtonic‑it.com